Terms and Conditions for WillowWisp Hair Studio
Welcome to WillowWisp Hair Studio. These Terms and Conditions govern your use of our services and our online platform. By booking an appointment or using our services, you agree to comply with and be bound by these terms. We encourage you to read them carefully.
1. Services Provided
WillowWisp Hair Studio offers a range of hairdressing and beauty services including, but not limited to:
- Precision Haircuts
- Colouring & Highlights
- Bridal and Event Styling
- Scalp Treatments
- Hair Extensions
- Men's Grooming
- Children's Haircuts
All services are subject to stylist availability and consultation.
2. Appointments and Bookings
Appointments can be booked via phone or through our online platform. We recommend booking in advance to ensure availability, especially for popular services.
2.1. Confirmation
All appointments are confirmed at the time of booking. You may receive a reminder prior to your appointment.
2.2. Punctuality
Please arrive on time for your appointment. Excessive lateness may result in a reduced service time or the need to reschedule your appointment, potentially incurring a cancellation fee.
3. Cancellations and Rescheduling
We understand that sometimes you may need to cancel or reschedule your appointment.
3.1. Notice Period
We require at least 24 hours' notice for cancellations or rescheduling. This allows us to offer the slot to other clients.
3.2. Late Cancellation / No-Show Policy
Cancellations made with less than 24 hours' notice or no-shows may incur a charge. This charge will typically be 50% of the booked service fee. Future bookings may require a deposit.
4. Pricing and Payment
Our pricing for services is available upon request and is displayed at the studio. Prices are subject to change without prior notice, although confirmed bookings will honour the price agreed at the time of booking.
4.1. Payment Methods
We accept cash and major credit/debit cards. All payments are due upon completion of the service.
4.2. Consultations
Some services, particularly colour corrections or hair extensions, may require an initial consultation. The fee for consultations will be advised at the time of booking, and may be redeemable against the service if booked within a specified timeframe.
5. Client Responsibilities
To ensure the best possible experience and outcome, we ask clients to:
- Inform their stylist of any allergies, sensitivities, or medical conditions that may affect the service (e.g., scalp conditions, skin sensitivities, or allergies to dyes).
- Communicate clearly their desired outcome and provide feedback during the service.
- Conduct patch tests for colour services as advised by the stylist at least 48 hours prior to the appointment. Failure to do so may result in the service being refused for your safety.
6. Guarantee and Redo Policy
We strive for client satisfaction. If you are not completely satisfied with your service, please notify us within 7 days of your appointment.
- We will assess the situation and, if appropriate, offer a complimentary redo or adjustment within 14 days of your original service.
- Redo services are only offered if the dissatisfaction is due to the service provided and not due to a change of mind about the desired style or colour after the service has been completed.
7. Online Platform Usage
When using our online platform for booking or information, you agree to use it for lawful purposes only and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the platform. You must not misuse our site by knowingly introducing viruses or other material which is malicious or technologically harmful.
8. Personal Property
WillowWisp Hair Studio accepts no responsibility for the loss or damage of personal belongings on the premises. Please keep your valuables with you at all times.
9. Privacy Policy
Your privacy is important to us. Information collected during the booking process or consultation will be used solely for the purpose of providing our services to you and improving your experience. We do not share your personal data with third parties without your explicit consent. A more detailed Privacy Policy is available on our premises and online.
10. Amendments to Terms
WillowWisp Hair Studio reserves the right to update or modify these Terms and Conditions at any time without prior notice. The latest version will always be available on our online platform and at our studio. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
12. Contact Information
For any questions regarding these Terms and Conditions, please contact us at:
WillowWisp Hair Studio
315 Brookfield Lane, Unit 3A
Bath, Somerset, BA1 2QX
United Kingdom