Terms and Conditions for WillowWisp Hair Studio

Welcome to WillowWisp Hair Studio. These Terms and Conditions govern your use of our services and our online platform. By booking an appointment or using our services, you agree to comply with and be bound by these terms. We encourage you to read them carefully.

1. Services Provided

WillowWisp Hair Studio offers a range of hairdressing and beauty services including, but not limited to:

All services are subject to stylist availability and consultation.

2. Appointments and Bookings

Appointments can be booked via phone or through our online platform. We recommend booking in advance to ensure availability, especially for popular services.

2.1. Confirmation

All appointments are confirmed at the time of booking. You may receive a reminder prior to your appointment.

2.2. Punctuality

Please arrive on time for your appointment. Excessive lateness may result in a reduced service time or the need to reschedule your appointment, potentially incurring a cancellation fee.

3. Cancellations and Rescheduling

We understand that sometimes you may need to cancel or reschedule your appointment.

3.1. Notice Period

We require at least 24 hours' notice for cancellations or rescheduling. This allows us to offer the slot to other clients.

3.2. Late Cancellation / No-Show Policy

Cancellations made with less than 24 hours' notice or no-shows may incur a charge. This charge will typically be 50% of the booked service fee. Future bookings may require a deposit.

4. Pricing and Payment

Our pricing for services is available upon request and is displayed at the studio. Prices are subject to change without prior notice, although confirmed bookings will honour the price agreed at the time of booking.

4.1. Payment Methods

We accept cash and major credit/debit cards. All payments are due upon completion of the service.

4.2. Consultations

Some services, particularly colour corrections or hair extensions, may require an initial consultation. The fee for consultations will be advised at the time of booking, and may be redeemable against the service if booked within a specified timeframe.

5. Client Responsibilities

To ensure the best possible experience and outcome, we ask clients to:

6. Guarantee and Redo Policy

We strive for client satisfaction. If you are not completely satisfied with your service, please notify us within 7 days of your appointment.

7. Online Platform Usage

When using our online platform for booking or information, you agree to use it for lawful purposes only and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the platform. You must not misuse our site by knowingly introducing viruses or other material which is malicious or technologically harmful.

8. Personal Property

WillowWisp Hair Studio accepts no responsibility for the loss or damage of personal belongings on the premises. Please keep your valuables with you at all times.

9. Privacy Policy

Your privacy is important to us. Information collected during the booking process or consultation will be used solely for the purpose of providing our services to you and improving your experience. We do not share your personal data with third parties without your explicit consent. A more detailed Privacy Policy is available on our premises and online.

10. Amendments to Terms

WillowWisp Hair Studio reserves the right to update or modify these Terms and Conditions at any time without prior notice. The latest version will always be available on our online platform and at our studio. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

12. Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

WillowWisp Hair Studio

315 Brookfield Lane, Unit 3A

Bath, Somerset, BA1 2QX

United Kingdom

Redefining Hair & Beauty in Bath

Discover personalized hairdressing and beauty services exclusively in our sustainable Bath studio. From precision haircuts and bespoke colouring to advanced scalp treatments and event styling—we consistently deliver outstanding results with personalized care.

Book Your Visit
WillowWisp Hair Studio interior displaying eco-friendly and calming aesthetic

Signature Hairdressing Services

Our core offerings blend creativity, precision, and technical excellence. From modern cuts customized for your lifestyle to advanced colouring and highlights, WillowWisp sets the standard for quality hairdressing. We cater to women, men, and children, ensuring every client receives a tailored salon experience.

Precision Haircuts

Expert stylists specialize in tailored cuts that complement your face shape, hair texture, and personal style—ensuring long-lasting, wearable results. Whether you're after a classic bob or an edgy cut, we guarantee professional excellence for all hair types.

Advanced Hair Colouring

Trust our certified colourists to craft rich, long-lasting shades using premium products. We excel in bespoke colouring, targeted dimension application, and seamless balayage or foil techniques tailored to your lifestyle and hair goals.

Children's Haircuts & Family Packages

Bring the whole family! Our stylists ensure every child’s visit is stress-free and fun, offering creative cuts and styles for kids and family packages that keep everyone looking their best, all within a child-friendly environment.

Bridal & Event Styling Excellence

Create your unforgettable look with our award-winning bridal and event hair styling. Our specialists design elegant updos, intricate braids, and timeless styles for weddings, parties, and red-carpet occasions, delivering flawless results that last. Personalized trials and group packages available.

Bridal hairstyle with elegant updo and intricate beading

Your Special Day Deserves Expert Styling

We specialize in unforgettable wedding looks that stay flawless from ceremony to dance floor. Whether you dream of a romantic updo, romantic waves, or a uniquely coiffed braided crown, we guide you through every choice for stunning results.

  • Free bridal hair trial consultations
  • Personalized look design and timeline planning
  • Group celebrations and full bridal party packages
Book Bridal Consultation

Personalized Scalp Health & Treatments

Invest in the foundation of beautiful hair: your scalp. Our advanced scalp treatments combat dryness, irritation, flaking, and thinning, utilizing holistic, biotech, and natural solutions for all hair and skin types. Enjoy tailored consultations and evidence-based care to restore health from root to tip.

Advanced Solutions for Scalp Challenges

Our comprehensive scalp assessments uncover the root of dryness, sensitivity, or thinning concerns. Using biotech scalp serums, hydrating masks, and natural exfoliants, we formulate exacting care plans to restore balance, comfort, and hair health tailored to your needs.

Book Scalp Consultation

Luxury Hair Extensions & Specialty Volume

Achieve the hair of your dreams with our range of premium hair extensions. We offer expertly matched, natural-feel lengths and specialty volumizing services, including sustainable and hypoallergenic application practices—ideal for clients seeking transformation, fullness, or confidence boost.

  • Hypoallergenic bond-free extensions
  • Sustainable, human hair options
  • Volume, length, and colour blending perfection
Explore Extensions
Hair extensions before and after comparison showing natural volume enhancement

Custom Curly, Coily, and Textured Hair Services

Our stylists are trained to celebrate and nurture all hair textures—curls, waves, coils, and everything in between. We provide specialized cutting, hydration, and styling techniques that highlight the unique beauty of textured hair, promoting confidence and health.

Texture-Centric Expert Care

Whether you’re transitioning, managing dryness, or redefining curly styles, we offer cutting-edge hydration routines, gentle handling, and long-lasting finish techniques crafted with respect for your curl pattern and lifestyle needs.

Book Curly Consultation

Vivid Colour Creations & Fantasy Hair Artistry

Push creative boundaries with head-turning vivid, pastel, ombré, and fantasy hair colours. Our colour artists blend the latest trends and safe lightening methods to deliver striking, personalized results while maintaining hair integrity and vibrancy.

Bold Fantasy Shades

From electric blues and radiant purples to striking teals, transform your hair into true artwork. Safe lightening techniques and high-quality pigments ensure long-lasting vibrancy with minimal damage.

Ombré & Balayage Mastery

Our certified artists create seamless transitions from root to tip using custom-tailored shadowing and brightening strategies for a dimensional, personalized blend that matures beautifully.

Soft and Dreamy Pastels

Subtle elegance meets modern expression with our delicately saturated pastels. Designed to be easy to maintain yet uniquely personal, these shades reflect your style with effortless charm.

Modern men's grooming cut and beard styling in professional setting

Men's Grooming & Modern Barbering

Experience the best in men’s grooming at WillowWisp. We offer contemporary and classic haircuts, beard sculpting, scalp care, and grey blending in a relaxing, tailored environment—combining traditional barbering techniques with modern styling.

  • Sharp fade styling & precise clipper control
  • Beard trims, full shaping & conditioning treatments
  • Gentle scalp hydration and anti-dandruff care
Book Your Grooming

Children’s Creative Cuts & Family Services

Our skilled, gentle stylists make every child’s visit fun and stress-free. We offer creative, age-appropriate cuts and family packages backed by patience, care, and experience with all hair types. WillowWisp is a welcoming destination for the whole family.

Confidence-Building Kids’ Styles

  • Gentle touch techniques for sensitive scalps
  • Creative styling options including braids and colour-safe treatments
  • Stress-free first-time client sessions with rewards
Book a Family Visit
Happy family with children receiving salon-style haircuts or styles

Holistic Wellness & Sustainable Beauty Practices

We integrate wellness and eco-responsibility into every aspect of our studio. From plant-based products and energy-efficient tools to recycling programs and wellness-infused treatments, WillowWisp leads Bath’s movement for greener, healthier beauty.

Cruelty-Free Professions

Ethically sourced, vegan-friendly brands with zero animal testing and full ingredient transparency to uphold wellness-conscious practices.

Sustainable Studio Design

Energy-saving LED lighting, low-water consumption practices, and post-consumer recycled tools keep our salon green in every detail.

Plant-Based Treatments

Organic ingredients are used throughout our service range for chemical-safe, naturally derived beauty experiences without compromising efficacy.

Client Stories & Studio Reputation

Discover what sets WillowWisp apart through real client testimonials and case studies. Read about personalized transformations, long-term results, and our commitment to exceeding expectations—backed by industry certifications and glowing reviews.

“WillowWisp transformed my curly texture into defined waves! I've never felt more confident, and my hair health has completely improved.”

— Rebecca P., Bath

“The scalp treatment was a game-changer. My itching is gone and my hair roots feel stronger than ever.”

— Theo M., Keynsham

“Booking was seamless and my bridal style was absolutely exquisite! Loved every second of the service.”

— Julia M., Bradford-on-Avon

“My first time with kids in a salon, and the team made it so easy and fun. The kids asked when they could come back!”

— Marcus D., Radstock

“The men’s grooming section is top shelf. My beard has never looked sharper, and I leave feeling refreshed every time.”

— Dan T., Wells

“I've had hair extensions elsewhere—but the blend and lightness at WillowWisp was unmatched. Seamless and kept my hair healthy!”

— Veronica N., Frome

Meet the WillowWisp Team

Our diverse, award-winning team brings decades of expertise, continuous training, and a passion for hairdressing artistry. Learn about our background, philosophy, and commitment to inclusivity, innovation, and care for every client.

Maya Lewis - Head Stylist at WillowWisp with experience in curly hair and bridal styling

Maya Lewis

Head Stylist & Texture Specialist

Recognized in Somerset for her expertise in curls, coils, and bridal styling with a focus on client wellness and sustainability.

James Baron - Men's Grooming Expert with mastery in barbering and beard design

James Baron

Barbering & Men's Lead

Award-winning razor artist with experience in classic and contemporary cuts, beard shaping, and scalp health support.

Leah Morgan - Senior Colourist known for vivid and fantasy colour artistry

Leah Morgan

Creative Colour Director

Specializes in coloured fantasy and ombré techniques that leverage safe lightening to enhance texture while keeping integrity.

Luke Winter - Specialist in Hair Extensions, offering minimalist but impactful volume services

Luke Winter

Extension & Volume Lead

Affordable luxury and natural application using hypoallergenic techniques and sustainable extensions supply chain.

Book Your Experience at WillowWisp

Ready for your visit? Schedule online or contact our friendly team to discuss your needs. WillowWisp Hair Studio is conveniently located in central Bath, Somerset. We welcome walk-ins, advance bookings, and consultation requests.

Contact Us

  • 📍 315 Brookfield Lane, Unit 3A, Bath, Somerset, BA1 2QX
  • 📞 01225 784 562
  • ✉️ contact@willowwisphair.co.uk
Call to Book Email Us

(Walk-ins welcome – advanced bookings recommended)