Privacy Policy for WillowWisp Hair Studio

At WillowWisp Hair Studio, we are committed to protecting the privacy and security of our clients' personal information. This Privacy Policy describes how we collect, use, and share information when you visit our studio or use our online services.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

• Personal Identification Information: This includes your name, address, email address, phone number, and date of birth, collected when you book an appointment, purchase products, or sign up for our newsletter.
• Service-Related Information: Details about the services you receive (e.g., specific haircut, colour formula, scalp treatment history) and any allergies or sensitivities you report to ensure your safety and satisfaction.
• Payment Information: When you make a payment, we collect necessary transaction details. Please note that we do not store full credit card numbers on our servers.
• Technical Data: When you visit our online platform, we may automatically collect certain information about your device, including your IP address, browser type, operating system, and usage patterns.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To schedule and manage appointments for precision haircuts, colouring & highlights, bridal and event styling, scalp treatments, hair extensions, men's grooming, and children's haircuts.
• Communication: To send appointment reminders, confirmations, and follow-up messages. We may also send you information about new services, promotions, or special offers, where you have consented to receive such communications.
• Personalisation: To tailor our services and recommendations based on your preferences and service history, ensuring a more bespoke experience.
• Improving Our Services: To understand how our services are used and to improve their quality, effectiveness, and client satisfaction.
• Safety and Security: To maintain the safety and security of our premises and online platform, and to comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., appointment booking systems, payment processors). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against accidental loss, unauthorised access, use, alteration, or disclosure. This includes data encryption, secure storage, and restricted access to personal data.

5. Your Rights

Under data protection laws, you have certain rights regarding your personal information, including:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request the deletion of your personal information.
• Right to Restrict Processing: You have the right to request that we limit the way we use your personal information.
• Right to Object: You have the right to object to the processing of your personal information in certain situations.
• Right to Data Portability: You have the right to request that we transfer your personal information to another organisation or to you, in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling your request.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

WillowWisp Hair Studio
315 Brookfield Lane, Unit 3A,
Bath, Somerset, BA1 2QX,
United Kingdom